Terms and Conditions

Terms and Conditions

All toys and equipment are the responsibility of the borrower while out on loan.

It is the responsibility of the borrower to ensure all borrowed items are in good, clean, working order before returning them in their original condition along with the accompanying boxes/ or SEND Sharing Service Bag they have been loaned with (these bags must always be returned with the item, thank you)

Any damages will be assessed on an individual basis and repair costs or a replacement, based on the retail cost, will be considered at the discretion of Swindon Families Voice if appropriate. 

Deposits will be payable for larger, more expensive items such as (but not limited to) Specialist Pushchairs, Laptops, Tablets, Electronic Sensory Toys. (These returnable deposits could be anything between £15 and £30 per item depending on value)

Toys and Equipment must be returned by the agreed date or your deposit may be lost. If after a reasonable time, items are still not returned please be aware that we may decide to invoice you for the full replacement cost of the item.

Please also be aware that this is a SEND parent community and by not returning items you maybe preventing other families from accessing items they require, so please always try to be kind to the rest of the SEND Families Voice community. 

Please notify us if you cannot return the item by the due date. We will also give you time to search your home for lost toys if you think it still may be hiding under the sofa. We understand!

Health and Safety

The equipment is lent entirely at your own risk. 

When accessing The SEND Sharing Service you are confirming your agreement and your understanding that Friends and Families of SEND Children are not responsible for use of the equipment and the safety of anyone using it. That responsibility lies with the person(s) renting/loaning the equipment.

Only use all items in accordance with instructions/manufacturers direction.

All items loaned are for use under adult supervision.

All electrical items are regularly PAT tested. If they become damaged whilst on loan to you please stop using the item and contact us straight away.

All toys and equipment are the responsibility of the borrower while out on loan.

Responsibility for the safety of the product remains with the manufacturer.

Please always read instructions including health and safety advice where available on our online catalogue, on the item itself or on any packaging or leaflets provided.

Be aware of age restrictions and choking hazards.


You are advised to check your insurance and seek additional cover as necessary for loss or damage of the equipment, especially in respect of Specialist Pushchairs, Laptops and Tablets.

If you are struggling financially and have concerns about this impacting any cost related to equipment breakages (Refundable deposits or home Insurance policies) We are a community based not for profit company and want to make sure the library reaches as many families as possible, with that in mind please feel free to drop us an email to: 


and we will be happy to discuss any possible support we can offer with regards to accessing The SEND Sharing Service with you.